Hyperlink to an issue in the portal

Hi - I'd like to send a hyperlink to a user's support issue in the portal but cannot work out how to do that.  When I open the issue in the portal, the URL gives no indication of the issue number etc. and shows something like https://servicedesk.DOMAINNAME.org/infralive9/ServiceManager.aspx?Lite.  Any ideas how I can achieve this?

Thanks, BNVMW