Hi,
We use the CALLUPDATEIA Stored Procedure to assign values to some fields when logging Calls via incoming email.
It seems like the SLM rules are run/applied before CALLUPDATEIA is executed, so when the Organisation field is set via the SPROC, the corresponding SLA isn't applied to the Call until an Officer takes action on it.
Does anyone know if it is possible to invoke the SLM application functionality from a Stored Procedure?
Many thanks in advance,
Al.