Hi
I would appreciate any thoughts or help on the following.
We are using a fairly old version of the VMware Service Manager v9 Platform. i.e. 9.0.10.9614 DLL Version, 9.0.10.9614 wrapper version and 9.0.10.9614 Control version
In the past 6 or so months we have had increasing complaints of data going missing from the standard Problem_Desc and Problem_Description_html fields and a custom field (500045 - used to story additional summary information)
At first since it only seemed to be affecting \ or was being reported by certain users intermittently, so we thought it may be human error. Such as accidently highlighting the contents of the field \ fields and clicking return or delete which was wiping the contents. However as time progressed the problem seemed to occur more and more often and for more and more users.
The only recent change that was made by our organisation prior to this all occurring was that we upgraded from IE 8 to IE 11. Our 3rd party support has stated that the version of v9 and its wrappers and controls have not been tested \ confirmed working with IE11.
Before IE 11 was to be introduced we did perform initial testing of the product to see how it was behaving with IE11. Through the tests it seemed to be fine and their was certainly no data loss reporting during the testing. However we are aware that what happens in testing can sometime not cover what will happen in a live environment especially over a longer period.
Out 3rd Part is suggesting a complete upgrade of the system to at least 9.2 and beyond. Although we understand this may be the only solution we were wondering if anyone else out there has experienced this issue with a similar version of VMware to ourselves,
One other thing I will mention is that we have another occurrence of VMware Service Manager v9 (same DLL versions, wrappers and controls as the aforementioned) but it is not experiencing any data loss issues whilst it is also being run on IE11. The only significant difference that I can note between each system is that they have had individualised custom screens designed for them.
I would appreciate any help or suggestions concerning this issue
regards
Declan