Other simple mods to make your life a little bit easier. If you are using VSM CMDB Management features of course.
* When you open CI Details window it's good to know if there are any Calls or Requests related to that Configuration Item. So you may run an extra query and highlight explorer items when required:
* Besides, it is possible to change the behaviour of these explorer items to open a list of all related Calls/Requests items (including closed ones).
Regards, Gytis